Mobile BillPay
Pay Bills, Wherever You Are
This project added vitally needed features to mobile offerings. Features included: eBill Details, multiple payments, mortgage payments, BillPay history and set up of automatic payments to mention a few.
Due to the nature of my work and clients, I can't share all of my work publicly.
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Challenge
Create, document and prototype the new features for this release.
Solution
Created, documented and prototyped many user flows and screens top bring the client-facing mobile product features closer to the online offering.
Results
30% ⬆︎
225,000+ per day
Single payment initiated
71% ⬆︎
15,000+ per day
Payment edited on mobile
25% ⬆︎
7800+ per day
Add/edit recurring payment
30% ⬆︎
1700+ per day
Add/edit
eBill Auto Pay
My Role
UX Designer & Prototyper
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Consulted baseline documentation
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Researched entry-points
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Built flows
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Wireframed many screens
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Built 2 sets of 9 A/B test prototypes for UX Research
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Created detailed documentation for developers and Q&A
Design tools and processes
Wireframes and Flow Documentation
Detailed wireframes and visual design specifications were developed as part of the briefing documentation delivered to the developers.