Mobile Transfers

P2P Payments and Transfers Feature Update

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A major upgrade to the transfers platform. The P2P product (Zelle) was added to the mobile transfers offerings. New features included Send, Request and Split payments to any email address or mobile number.

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Challenge

Create, document and prototype the new features for to bring P2P Payments to the bank's 26M+ userbase.

Solution

Map the merging of the Zelle product into the Bank's own offerings. A team of 5 worked closely with Line of Business and UX leadership to illustrate every step of the flows for all features.
 

Results

69 Million

transactions in 2017

$18 Billion

in 1st quarter of 2019

79%

year over year P2P increase

Design tools and processes

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MY Role


UX Designer & Prototyper

  • Consulted baseline documentation

  • Researched entry-points

  • Built flows

  • Wireframed many screens

  • Built prototypes for UX Research

  • Documented detailed instructions for developers and Q&A

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Wireframes and Flow Documentation


Detailed wireframes and visual design specifications were developed as part of the briefing documentation delivered to the developers.