P2P Payments and Transfers Feature Update
A major upgrade to the transfers platform. The P2P product (Zelle) was added to the mobile transfers offerings. New features included Send, Request and Split payments to any email address or mobile number.
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Create, document and prototype the new features for to bring P2P Payments to the bank's 26M+ userbase.
Map the merging of the Zelle product into the Bank's own offerings. A team of 5 worked closely with Line of Business and UX leadership to illustrate every step of the flows for all features.
transactions in 2017
in 1st quarter of 2019
year over year P2P increase
Design tools and processes
UX Designer & Prototyper
Consulted baseline documentation
Wireframed many screens
Built prototypes for UX Research
Documented detailed instructions for developers and Q&A
Wireframes and Flow Documentation
Detailed wireframes and visual design specifications were developed as part of the briefing documentation delivered to the developers.